Frequently Asked Questions
We recommend booking at least two weeks in advance to ensure that we have availability and the necessary materials to bring your vision to life. Our custom creations take time to design and execute, so it's best to plan ahead to avoid disappointment. If you're not sure what type of balloon decor you want, we offer consultations to discuss your ideas and options. If your event is less than two weeks away, please contact us ASAP to see if we have anything available. Thank you!
Our Grab & Go Garlands are the perfect budget-friendly alternative that will still have your guests saying Wow! Grab & Go garlands are made fully constructed by us and then are picked up, hung, and styled by you. They can be customized to match your event. Easy to follow hanging instructions and hanging materials are included.
While Embellish Events uses only the highest quality balloons and materials, we cannot guarantee the lifespan of your balloons once they have been delivered or picked up. Environmental factors such as weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can all affect the lifespan of your balloons. We recommend setting up your balloons indoors and away from direct sunlight and heat sources to extend their lifespan. Balloon garlands can last up to a month (no guarantees) if located in a cool, dry space.
If you need to reschedule your booking for a custom balloon installation, you must do so at least one week prior to your event date. In this case, we would be happy to apply your deposit to a future booking. However, cancellations less than one week from your event are no longer eligible to be rescheduled. Please note that deposits are non-refundable. We understand that unforeseen circumstances can arise, so please don't hesitate to contact us if you need to make changes to your booking.